TERMS AND CONDITIONS OF SALE AND USE

Thank you for visiting our website for the brand SO FRENCH TEA 

www.sofrenchtea.com, (hereinafter referred to as "the Site").

 

Please read through our terms and conditions of sale and use (hereinafter referred to as "the Terms And Conditions Of Sale And Use") set out below before using the Site.

 

Accessing and using the Site implies full agreement to and respect of all of the Terms And Conditions Of Sale And Use. If you do not wish to agree to all or part of these terms, please refrain from using the Site.

 

SO FRENCH TEA reserves the right to modify the terms, conditions and notices contained in the present Terms And Conditions Of Sale And Use and legal notices. These modifications are deemed to have been accepted by you unreservedly from the moment you access the Site once they have been uploaded.

 

You acknowledge that these Terms And Conditions Of Sale And Use constitute a full and exclusive agreement between you and SO FRENCH TEA regarding your use of the Site.

GENERAL CONDITIONS OF SALE

 

The Terms And Conditions Of Sale And Use are applicable to all orders made on the Site, regardless of any clauses featured on the buyer's documents. 

In the event that the present Terms and Conditions do not apply, the regulations for long-distance sales at the location of the headquarters of SO FRENCH TEA will be applicable.

The SO FRENCH TEA products shown on the Site are exclusively for sale to the general public. 

All products and samples available on the Site (hereinafter referred to as the "Product(s)") are exclusively for personal use. You agree not to sell or trade the SO FRENCH TEA Products (without agreement from SO FRENCH TEA) and samples you buy or receive.

SO FRENCH TEA reserves the right to cancel, limit or reduce the quantity of any order that is believed to be in violation of the present Terms And Conditions Of Sale And Use.

1. Orders and validity of offers

 

1.1 Order procedure

 

A detailed description of the Products is available when they are viewed individually on the Site.

The system in place therefore implies active participation on your part. It conforms to the legal requirements of online sales and consumer protection.

You have the option of changing the quantity of Products selected when viewing your order summary. 

Once you have ordered all of the desired Products, click on "Order" in the section summarizing the contents of your basket. Next, fill in the form with your full delivery and invoicing details. 

Finally, choose your method of payment, check your order and click on "Order" to finalize your request.

If any of the aforementioned actions is not completed, your order will not be valid.

 

1.2 Order approval 

 

SO FRENCH TEA undertakes to approve orders made via the internet, subject to the availability of stocks, according to the terms of the present Terms and Conditions, which you must state you have read and understood when confirming your order.

You must be able, before the conclusion of the contract, to find out the basic characteristics of the Products (nature, quantity, main qualities, etc.), their price, the accepted methods of payment, the time needed for delivery and delivery restrictions, as well as the period, conditions and modalities for exercising the right of withdrawal and exceptions to exercising this right.

Before the conclusion of the sales contract, you will see on your screen an order form summarizing the details of your order. In order for this purchase order to be validated, you must both acknowledge that the transfer of your order entails the obligation to pay for it in full, and read and take note of the Terms And Conditions Of Sale And Use, ticking the relevant boxes and clicking on "Order". Ticking all of the aforementioned boxes is an essential condition for validating your order.

Completing the order form on the Site, providing payment details and confirming the order by clicking on "Order" means that you fully accept and agree to the present conditions. They are only applicable to contracts concluded in this way.

 

1.3 Limitations

 

If a product is out of stock, SO FRENCH TEA undertakes to inform you of this by email to the email address provided as soon as possible. SO FRENCH TEA will inform you of when the desired Product will next be available or offer you a replacement Product of the same value.

SO FRENCH TEA is not able to manage back orders: if a Product is out of stock and there is no precise date for its re-supply, SO FRENCH TEA will offer to refund the price of the Product order via the payment method used to place the order.

Orders will only be processed after receipt of full payment for the SO FRENCH TEA Products.

SO FRENCH TEA reserves the right to cancel any order that is incomplete, suspicious or that has been placed in bad faith. Additionally, we reserve the right to refuse any order placed by a customer that is the subject of any previous or ongoing dispute.

 

2. Prices 

 

The prices shown are all tax-inclusive.

The net price includes the price of the Products, and processing, packaging and holding fees. Prices are valid on the date that the order is confirmed.

They may later be modified without notice. They do not include shipping and delivery costs, which may vary depending on the quantity and weight of the order and/or the delivery country.

Any order delivered outside of the country of SO FRENCH TEA may be subject to local taxes and customs duties, for which the buyer is solely responsible.

Customs duties may be requested by the shipping company at the time of delivery. Any eventual customs duties and taxes connected to the delivery of an article are your exclusive responsibility.

In no event will SO FRENCH TEA be held responsible for additional costs associated with the delivery of the order, excluding the transport costs described and invoiced when placing your order on the Site.

 

3. Payment conditions

  

Payment for Products purchased on the Site must be made in full when placing the order. The Products remain the property of SO FRENCH TEA until full payment for the order has been received.

Payments can made by bank card (Master Card, Visa, American Express), bank transfer or Pay Pal.

Your bank card will be debited when the order is placed. 

To this end, you guarantee that you are the holder of the bank card to be debited and that your name appears on the card.

 

4. Payment security

 

The procedure for secure payments guarantees complete confidentiality for the personal data sent over the internet. This means that no information about your bank card is stored on the Site and your payment may only be consulted in an encrypted form.

  

5. Delivery

  

SO FRENCH TEA delivers throughout the world.

SO FRENCH TEA undertakes to deliver the Products ordered as soon as possible. 

The order is delivered to the delivery address you have chosen. The information provided and recorded during the order are legally binding. In the event of a mistake in the delivery address, the company SO FRENCH TEA cannot be held responsible for non-delivery of the Product(s) that results from this error. Moreover, in the event that this occurs, SO FRENCH TEA will not be able to make a second delivery. The order will be refunded upon receipt of the return package at the SO FRENCH TEA warehouse.

SO FRENCH TEA guarantees that the Products are in perfect condition when they are handed over to the shipping company. In the event that the Products arrive damaged, you must make a written complaint to the shipping company at the time of delivery or within 4 hours of this delivery. A copy of this complaint should be sent to SO FRENCH TEA by email to the email address contact@SOFRENCHTEA.COM, within 12 hours of making the complaint.

If the aforementioned procedure is followed, and if it is then proven that the complaint arose because the packet and the Products were damaged, SO FRENCH TEA will choose to either issue a credit note, refund the customer with the sum paid, or carry out another delivery of similar Products.

Unapproved returned Products will not be accepted.

 

6. Right of withdrawal

  

You have a period of 14 clear days from the day of delivery to exercise your right of withdrawal. If the 14-day period expires on a Saturday, Sunday or public holiday, it will be extended until the next working day.

To exercise your right of withdrawal, please contact us at the following email address: info@SOFRENCHTEA.com

Upon receipt of your request, the customer service team will contact you using the details you provided to organize return of the Products, the direct cost of which will remain your responsibility.

Parcels must be returned in their original packaging to the address provided by our customer service team.

The refund will be completed as soon as possible upon receipt of the Product(s) and via the method of payment used for purchase.

Nonetheless, refunds can only be made if the Products are returned in perfect condition, in their original packaging, along with any accessories, instructions or documentation originally provided. Moreover, Products that have been opened or mixed with other products will not be refunded.

Only you may exercise this right of withdrawal. In the event that delivery has been made to someone other than the customer, this right cannot therefore be exercised by the recipient of the order. 

 

7. Conformity 

 

SO FRENCH TEA is bound to deliver to you a good that conforms to the contract and will respond to any existing lack of conformity upon delivery. SO FRENCH TEA also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when it is responsible for this in the contract or when it is has been carried out under its charge. 

For it to conform with the contract, the good must: 1) Be fit for the use generally intended for a similar good and, if necessary, correspond to the description given by the seller and possess the characteristics that the seller presented to the buyer in the form of a sample or model; show the characteristics that a buyer may legitimately expect in light of public statements made by the seller, the producer or its representative, particularly in advertising or on the label. 2) or present the characteristics defined in a common agreement between the parties or be fit for any special usage required by the buyer that the seller has been made aware and agreed to.  

Nonetheless you are solely responsible for your choice of Products and their storage once they have been delivered and during their use. In no event can SO FRENCH TEA guarantee that the order responds to your special needs. 

 

7.2 Latent defects warranty

 

SO FRENCH TEA is bound to the latent defects warranty, ie. "hidden defects in the good which make it unfit for the intended use, or which reduce this usage to the extent that the buyer would not have bought it or would have bought it only at a lower price, had they been they aware."  

In the event of statutory warranty legal action:

In the event of non-compliant delivery, you have 2 months from the date of delivery of the Products to take action.

In the event of a lack of conformity, you will be entitled to a replacement of the good. Nonetheless, this cannot result in obviously disproportionate costs, taking into consideration the value of the good and the seriousness of the defect.

 

8. Title retention 

 

The Products delivered to you are sold subject to a retention of title clause. The transfer of property is subject to payment of the full price of the Products within the time delay agreed between the parties.

The Products remain the property of SO FRENCH TEA until full payment for the order has been received.

 

CONDITIONS OF USE

  

9. Responsibility

 

SO FRENCH TEA undertakes to take all due care in providing the service offered to you.

The Site provides you with information (photos, text) for reference purposes only, at that time, with all the imperfections, errors, omissions, discrepancies and other ambiguities that may exist and which are in no event contractual. 

SO FRENCH TEA accepts no responsibility:

- For any interruption, malfunction or lack of availability of the Site;

- For improper use or configuration of your computer;

- For any losses of any kind resulting from the fraudulent intrusion of a third party that results in the modification of the information available on the Site.

- For any breach due to unforeseen circumstances or a case of force majeure such as, without limitation, disasters, strikes, fires, floods, bankruptcy or broken equipment, means of transport, communication or due to your own actions.

- For any indirect damage, such as loss of profits, loss of earnings, loss of data or customers that result from use of the Site or the inability to use the Site.

In any case, regardless of the reason for calling SO FRENCH TEA into question, its responsibility is limited to the lowest of the two sums: (i) the amount of the direct loss suffered by the customer or (ii) the price of the order.

 

10. Protection of personal data and confidentiality: 

 

The creation of a customer account on our Site requires you to provide a certain amount of personal information.

SO FRENCH TEA undertakes to respect the confidential nature of the information you voluntarily provide and which is collected automatically by SO FRENCH TEA.

Any information left on the Site (name, address, email, etc.) will be used for no purposes (sale or rental of files) other than for processing the order and the management of commercial relations between you and SO FRENCH TEA.

This information may nonetheless be sent to the parent company and its subsidiaries.

You have the right to access and amend the information about you and can exercise this right by writing to info@SOFRENCHTEA.com. Please provide your full name, physical and/or electronic address and, when possible, your customer reference number from the Site.

You may also, for legitimate reasons, oppose the processing of your personal data.

 

11. Intellectual property:

 

All the elements (texts, logos, brands, images, sounds, software, icons, layout, databases, domain names) featured on the Site are the exclusive property of SO FRENCH TEA or have been authorized for use on the Site. Any full or partial reproduction or duplication, in any medium, of any element featured on the Site is strictly prohibited, except for one non-transferable, non-commercial copy for private, personal use on the condition that intellectual property rights and any other property rights mentioned are respected. Any cession or licensing of any of the constituent parts of the Site is subject to prior written consent from SO FRENCH TEA. Violating these rights may lead to legal action.

SO FRENCH TEA declines all responsibility for any abusive and/or unauthorized use of these elements. 

 

12. Cookies

 

Cookies are used to improve navigation of the Site and in the procedures for recording and measuring visitors to the site. Cookies are texts files stored on your computer's hard disk by the server of a web page. Your computer is probably configured to accept cookies. You can however change these settings to block cookies. SO FRENCH TEA recommends that you do this if you are uncomfortable with the use of cookies.

When you visit the SO FRENCH TEA Site, to search for, read or download information, SO FRENCH TEA collects and saves certain "visitor information" about you, such as the name of the host computer and domain which you use to connect to the internet, the internet protocol (IP) address of this computer, the time and date of your visit to the Site and the URL that directed you to the Site. SO FRENCH TEA uses this information to analyse and measure visits to the Site in order to help make it more user-friendly. SO FRENCH TEA destroys this information after a certain period of time. If you do not want SO FRENCH TEA to collect this type of information, please do not visit the Site.

  

13. Web beacons 

 

Some pages of the Site may contain web beacons that are used to count the number of visitors to the Site and/or to provide SO FRENCH TEA with various other indicators.

These web beacons may be used with some of our partners, specifically to measure and improve the running of the Site.

In any event, the information gathered using these beacons is strictly anonymous and simply enables statistics to be gathered on visits to various pages of the Site so that we can provide our customers an improved service.

 

14. Links 

 

You expressly acknowledge that you use the Site at your own risk and are exclusive responsible for its use.

The Site may include links to other websites or internet resources. Insofar as the company SO FRENCH TEA cannot control these sites and external resources, it cannot be held responsible for the availability of these sites and external resources, and declines all responsibility for their content, advertising, products, services and any other material available on or from these sites and external sites. Moreover, SO FRENCH TEA cannot be held responsible for any alleged or proven damages or losses following or related to the use of or trust in the content, goods or services available on these sites and external resources.

  

15. Complaints

  

The Products on offer comply with the rules and regulations in force. SO FRENCH TEA cannot be held responsible for non-compliance with the legislation in force in the country where the Products are delivered. It is the responsibility of the customer to check with local authorities about the options for importation and use of the products they wish to order.

Special care will always be taken in considering complaints and disputes, assuming the good faith of the person that has taken to the time to highlight the situation.

If you have a complaint, please first contact SO FRENCH TEA to try to arrive at an amicable solution, by emailing contact@SOFRENCHTEA.com.

 

16. Disputes - applicable law

 

Only the French version of the present Terms And Conditions Of Sale And Use is valid. 

For any disputes and conflicts, regardless of the nature or cause, the courts in the country of SO FRENCH TEA will have exclusive jurisdiction.

  

17. "Games and Competitions" organized by SO FRENCH TEA and its partners

 

SO FRENCH TEA may organize games and competitions on the Site. Participation involves active participation on your behalf, particularly in the form of the participation form to be filled out and the entry of a participation code.

Notwithstanding the rules of the game pertaining to the participation in question, the Products brought into play are exclusively subject to the availability of stocks.

Moreover, Products that have been won may neither be exchanged nor sold on.

  

18. The Newsletter 

 

You can sign up for the SO FRENCH TEA newsletter in order to receive information on SO FRENCH TEA's news and events. 

You can cancel this subscription at any moment by clicking on the cancel subscription link located at the bottom of every newsletter and by entering your email address.


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